PDI Maximo – OpenText Library

Empowering Field Teams with Maximo Work Order ↔ OpenText Document Access

Maximo teams depend on accurate engineering content, but the documents often live in OpenText and require separate search, access, and validation.

PDI Maximo – OpenText Library is a Packaged Integration Library powered by Informatica IDMC CAI that automatically discovers relevant OpenText documents from Maximo Work Orders and links them back to the WO, with operational monitoring and runbooks included.

Market Challenges

Organizations integrating IBM Maximo with OpenText often face significant operational challenges, including:

Manual document lookup that slows WO execution
Custom integrations that are brittle and difficult to replicate across environments
Inconsistent linking behavior (attachments vs URLs vs related records)
Hard-to-diagnose failures without standardized error handling and logging
Ongoing support burden due to missing operational runbooks

To address these challenges, teams need a packaged, repeatable integration library with supportability built in.

PDI Solution: Maximo – OpenText Library

PDI’s Packaged library listen to Maximo WO events, call OpenText APIs to discover related documents by asset/location/job type, and update Maximo to show curated document links/metadata directly on the Work Order. The solution includes standardized traceability/auditability/evidence logging (audit store is customer-approved; Snowflake optional) plus repeatable deployment artifacts.

Key Features:

WO Event Router: Standard entry point for Maximo work order triggers
OpenText Document Discovery: Search and retrieve relevant metadata/IDs/links
Maximo Link-Back: Update WO via OSLC/REST to show the document list
Integration Audit Logger: Correlation IDs + event traces (Snowflake optional)
Standard REST Utility: Unified retries, throttling, and error handling
Repeatable Packaging: Deploy via .car/repo + environment overrides

PDI Solution Benefits

By leveraging the PDI Maximo – OpenText Library, organizations gain the following benefits:

Faster go-live: packaged library solution to reduce custom build and testing effort
Higher technician productivity: docs are available in the WO context
Lower risk: standardized patterns reduce defects and change-order churn
Better operability: monitoring + runbooks reduce support burden
Consistent traceability: evidence logging across all integration transactions
Repeatable releases: deploy consistently across DEV/TEST/PROD

Feedback From Customers

Yatish Bhatia

Vice President – Technology, ICICI Lombard

“Migrating to IDMC from Informatica PowerCenter ensured a seamless transition of our decades of data integration workload into a modern administration-free platform with better performance. We were able to harness our team’s extensive experience with Informatica low code, no code products and retool our employee base with relative ease. The migration factory from Informatica and the Data Validation Framework from PDI, our chosen System Integrator, ensured we didn't have to change any of our business logic and validate the data in an automated and auditable way using the new cloud platform.

A migration of this scale was not a small and easy one. But PDI who worked on it were always ready to be flexible as and when we requested. This team went beyond their commitment and delivered this project within the timelines we wanted them to complete, and this does not happen very often. We are fortunate to have worked with this amazing TEAM PDI who delivered what they promised”

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PDI Maximo – OpenText

Integration Library