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Empowering DevOps Teams with AI-Driven Support
After migrating to modern cloud infrastructure, keeping operations efficient and reliable gets harder—not easier. PDI OpsAgent is an AI Agent that delivers Level 1 & Level 2 support. It uses LLMs with RAG across logs, metrics, and traces to triage incidents, generate root-cause hypotheses, and execute self-healing actions with tool-augmented automation—all under enterprise guardrails and human-in-the-loop control.
With pre-packaged playbooks, automated troubleshooting, and continuous learning from every incident, PDI OpsAgent cuts toil and MTTR, reduces alert fatigue and burnout, and lets your teams focus on higher-value engineering.
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Market Challenges
The Growing Complexity of Cloud Operations
Organizations that migrate to cloud environments face significant operational challenges, including:
- Job Failures & Unplanned Downtime: Repeated failures in data pipelines, ETL workflows, and cloud jobs increase operational inefficiencies.
- High Support Workload: DevOps teams spend excessive time on routine troubleshooting and incident management.
- Limited Knowledge Retention: Tribal knowledge of error handling and recovery steps is often not documented, making it difficult for new team members to handle incidents.
- Burnout & Operational Fatigue: The constant demand for incident resolution, log analysis, and support leads to staff exhaustion and reduced productivity.
- Escalation Delays: Without an intelligent triage system, issues are often escalated unnecessarily, leading to inefficiencies.
To address these challenges, businesses need an AI-powered operational assistant that streamlines troubleshooting, recovery, and support automation.
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PDI Solution: PDI OpsAgent
PDI OpsAgent is a next-generation AI Agent for incident management and DevOps. It monitors cloud workloads, triages alerts, and executes guided or autonomous remediation to cut MTTR. Powered by LLMs with tool access and policy guardrails, OpsAgent delivers real-time runbook assistance, auto-diagnosis of job failures, and proactive prevention through anomaly detection—reducing manual toil and accelerating reliable releases.
Key Features:
- Pre-Packaged Recovery Steps: Pre-packaged troubleshooting for common failures.
- Automated Incident Resolution: Executes Level 1 & 2 support actions using historical data.
- Proactive Issue Detection: Prevents incidents by identifying system failures early.
- Continuous Learning & Adaptation: Improves accuracy by learning from past incidents.
- Seamless Integration: It works with cloud monitoring, DevOps, and ITSM tools.
- Smart Escalation & Communication: Contacts the right person at the right time, minimizing delays.
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PDI Solution Benefits
By leveraging the PDI OpsAgent, organizations gain the following benefits:
- Reduced Manual Workload: Automates troubleshooting and fixes common errors without human intervention.
- Faster Incident Resolution: This speeds up job recovery and system troubleshooting, ensuring smooth operations.
- Increased DevOps Efficiency: Prevents burnout by eliminating repetitive support tasks.
- Improved Knowledge Retention: Documents historical resolutions and best practices, ensuring knowledge is not lost.
- Enhanced System Uptime: Proactively prevents failures, improving the stability of cloud-based data infrastructure.
- Optimized Escalation Handling: This ensures only critical issues are escalated, improving operational efficiency.
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Feedback From Customers
Yatish Bhatia
Vice President – Technology, ICICI Lombard
“Migrating to IDMC from Informatica PowerCenter ensured a seamless transition of our decades of data integration workload into a modern administration-free platform with better performance. We were able to harness our team’s extensive experience with Informatica low code, no code products and retool our employee base with relative ease. The migration factory from Informatica and the Data Validation Framework from PDI, our chosen System Integrator, ensured we didn't have to change any of our business logic and validate the data in an automated and auditable way using the new cloud platform.
A migration of this scale was not a small and easy one. But PDI who worked on it were always ready to be flexible as and when we requested. This team went beyond their commitment and delivered this project within the timelines we wanted them to complete, and this does not happen very often. We are fortunate to have worked with this amazing TEAM PDI who delivered what they promised”
